These Terms form a binding agreement between you and Maximum Casino when you complete registration, use the services, or place any bet. The agreement sets the general rules for your account, eligibility, and proper use of the platform under United Kingdom law.

Eligibility and registration

• You must be at least 18 years old and physically located in the United Kingdom when using betting services.
• One account per person. Multiple accounts are not allowed and may be closed.
• Registration information must be accurate and kept up to date. We may request documents to verify age, identity, address, and source of funds before you can bet, withdraw, or access bonuses.
• Access may be restricted if you are self-excluded, on GAMSTOP, or otherwise not allowed to use the services.

Changes to these Terms

• We may update these Terms to reflect legal, regulatory, technical, or operational changes.
• Material changes will be communicated through the site, app, or email in advance where feasible. Continued use after changes take effect means you accept the updated Terms.

Proper use of the services

• Use the site for personal entertainment only and not for commercial purposes.
• Do not attempt to manipulate markets, exploit errors, collude, use bots or automated systems, or place bets for others.
• Do not engage in fraudulent payments, chargebacks, or attempts to circumvent account or bet limits.
• You are responsible for keeping login details secure. Activity on your account is presumed to be by you.

Content and intellectual property

• All site content, software, odds displays, and trademarks are protected by intellectual property laws.
• You may read and use the content for personal, lawful purposes only. Copying, scraping, reverse engineering, or redistributing content is not allowed.

Bonuses and promotions

• Bonus offers are subject to specific promotional terms including eligibility, wagering, time limits, stake limits, and excluded markets or payment methods.
• If promotional terms conflict with these Terms, the promotional terms take priority for that offer.

Liability and events beyond our control

• Nothing in these Terms limits liability for fraud or for death or personal injury caused by negligence.
• We are not liable for failures caused by telecommunications or IT interruptions, suspension of an event, or circumstances beyond our reasonable control.
• We are not responsible for indirect or consequential losses. Your statutory rights remain unaffected.

Complaints and disputes

• Contact customer support to raise any complaint. We aim to resolve general complaints promptly and fairly.
• If a dispute about a settled bet or account outcome is not resolved within 8 weeks, you may refer it to our approved Alternative Dispute Resolution provider. Details are available in the Help section.

Governing law

• These Terms are governed by the laws of England and Wales. Courts in England and Wales have non-exclusive jurisdiction, without limiting your rights under consumer protection laws.

The following general betting rules apply to all bets placed on the platform unless stated otherwise in a sport, game, or market specific rule.

Eligibility to place bets

• You must have a verified account, be aged 18 or over, and be located in the United Kingdom at the time of betting.
• Self-excluded customers or users matched on GAMSTOP are not allowed to place bets.

Bet acceptance and settlement

• A bet is accepted only when it appears as accepted in your bet history and a unique reference is generated on our servers.
• Bets are settled using the official result declared by the relevant governing body of the event. If an official source is unavailable, we use a reputable alternative source.
• We may refuse any bet, suspend markets, or void bets in line with these Terms and regulatory obligations.

Minimum and maximum stakes and payouts

• Minimum and maximum stakes are set per market and shown in the betslip before confirmation.
• Maximum payout limits may apply per market, league, or event and are published in the Help section.

Price changes, odds, and palpable error

• Odds can change before acceptance. The price at the time we accept the bet applies.
• If a material or palpable error occurs in odds, market, or settlement, we may void the bet or resettle at the correct odds that should have been available.

Calculation of returns

• For winning selections, returns are generally the stake multiplied by the odds, including the stake for win bets unless specified otherwise.
• Dead-heat rules may apply. For horse racing, industry standard deductions may apply where relevant.

Cancellations, postponements, and voids

• Once accepted, a bet cannot be cancelled by you.
• If an event is postponed or abandoned, settlement follows the market rules stated for that event. If no rule exists, we may void the affected selections after a defined period.
• Bets placed after an outcome is known or after a decisive event is underway are void.
• Cash out, where available, is offered at our discretion. Availability is not guaranteed and may be withdrawn for technical or integrity reasons.

Restrictions and conduct

• Collusion, syndicate betting designed to bypass limits, arbitrage exploiting delayed data, or automated betting tools are prohibited.
• We may restrict markets, stakes, or access to bonuses to protect integrity, manage risk, satisfy legal duties, or prevent harm.
• In case of rule conflict, specific market rules override general rules.

The rules below govern deposits, withdrawals, and related account transactions.

Funding your account

• Payment methods may include debit cards issued in your name, bank transfer or open banking, and permitted e-wallets. Available options depend on your location and verification status.
• Only payment instruments registered to you are allowed. Third-party payments are prohibited.
• Minimum and maximum deposit limits are displayed in the cashier before you confirm the transaction. Processing is usually instant for most methods, subject to bank or provider delays.
• We do not apply deposit fees for standard methods. Your bank or payment provider may charge fees.

Withdrawals

• Where possible, withdrawals are returned to the same method used to deposit, following closed-loop rules.
• Before withdrawals, we may conduct identity, address, affordability, and source of funds checks as required by UK law and our policies.
• Processing times vary by method. We aim to review requests promptly and to release funds within 1 to 3 business days after approval, excluding any time needed for mandatory checks.
• Withdrawal limits per transaction and per day may apply and are shown in the cashier.
• If a fee applies to a particular method, it will be shown before you confirm. We do not charge for cancelling a pending withdrawal.

Transaction monitoring and restrictions

• We may delay, refuse, or reverse a transaction if required for fraud prevention, AML checks, or to comply with legal duties.
• Bonus funds and winnings from bonuses may be subject to wagering requirements. If wagering is incomplete, bonus balances are not withdrawable. Cash balances remain withdrawable unless restricted by law or integrity checks.
• Chargebacks are treated as a breach. We may close the account, forfeit bonuses, and recover costs from available balances.

Security and verification

• You must provide accurate documentation on request, including photo ID, proof of address, payment method ownership, and source of funds evidence.
• Failure to complete verification may result in account suspension and withholding of funds pending completion or resolution.

Customer funds

• Customer funds are held separately from company operating funds in line with UK requirements. Details of the level of protection for customer funds are published in our customer funds notice.

We are committed to responsible gambling and to helping you control your betting. Tools and support are available to help you use the services safely.

Player protection tools

• Deposit, loss, and stake limits: set daily, weekly, or monthly caps for your account.
• Session limits and reality checks: receive reminders about time spent and take breaks.
• Time-out: pause your account for a short period.
• Self-exclusion: exclude yourself for a minimum of 6 months or longer. Registration with GAMSTOP using the same details will block online gambling access across participating operators in Great Britain.
• Product and marketing preferences: opt out of bonuses or marketing at any time in your account settings.

Practical guidance

• Bet only what you can afford to lose and avoid chasing losses.
• Read bonus terms before opting in and understand any wagering requirements.
• Track your spend and activity through your account history.

Support and assistance

• National Gambling Helpline: 0808 8020 133, 24 hours a day.
• BeGambleAware.org provides advice and tools.
• GamCare offers confidential support and live chat.
• NHS gambling addiction services are available for those in need of clinical support.

Underage gambling

• Gambling by persons under 18 is illegal. Accounts found to be used by minors will be closed and any stakes returned where required by law.

We follow UK anti-money laundering and counter-terrorist financing laws, including the Proceeds of Crime Act 2002 and the Money Laundering Regulations 2017. These obligations apply to all users and all services, including deposits, withdrawals, and bets.

Know your customer

• We conduct customer due diligence to verify identity, age, and address, and may perform enhanced checks where risk indicators exist.
• We may request information about your source of funds or source of wealth to ensure betting activity is affordable and legitimate.

Monitoring and detection

• Transactions and betting patterns are monitored for unusual activity such as rapid cycles of deposits and withdrawals, third-party payments, use of multiple accounts, structured transactions, or betting inconsistent with known profile.
• Where suspicious activity is detected, we may file a report to the National Crime Agency and restrict activity pending guidance.

Consequences of breaches

• We may delay, block, or freeze transactions, restrict bonuses, refuse bets, or suspend or close the account.
• Funds may be withheld where required by law or to comply with a lawful request from authorities.

Your privacy is protected under UK GDPR and the Data Protection Act 2018. We act as a data controller for personal data processed to provide the services.

Data we collect

• Registration and identity data: name, date of birth, address, contact details, and verification documents.
• Account and betting data: login details, preferences, deposits, withdrawals, bets, odds selections, and bonuses used.
• Device and usage data: IP address, device identifiers, geo-location, log files, and cookies.
• Compliance data: sanctions and PEP checks, affordability and source of funds information.

How we use your data

• To register your account, verify age and identity, process payments, settle bets, and provide customer support.
• To meet legal obligations in AML, fraud prevention, responsible gambling, and regulatory reporting.
• To improve the services and security under our legitimate interests.
• For marketing where you have given consent or where permitted by law, and only according to your preferences.

Sharing and transfers

• We may share data with payment providers, KYC and AML partners, analytics and security vendors, ADR services, auditors, and regulators or law enforcement when required.
• If data is transferred outside the UK, appropriate safeguards such as standard contractual clauses are applied.

Retention

• We retain data for as long as needed for the purposes set out above and to satisfy legal retention periods, which can extend up to 7 years for AML records.

Your rights

• You have rights to access, rectification, erasure, restriction, portability, and to object to certain processing.
• You may withdraw consent for marketing at any time in account settings.
• You can complain to the Information Commissioner’s Office at ico.org.uk. Contact customer support to exercise your rights.

Cookies

• We use cookies and similar technologies for authentication, security, and analytics. Manage preferences in your browser and see our Cookie Policy for details.

We apply technical and organisational measures to protect your account, data, and transactions.

Technical safeguards

• Transport Layer Security encrypts data in transit.
• Sensitive data is protected by encryption and access controls.
• Systems are monitored for anomalies, fraud signals, and suspicious login or betting activity.
• Regular vulnerability assessments, patching, and back-up processes are maintained.

Account protections

• Strong passwords are required and two-factor authentication is available for added protection.
• Multiple failed login attempts trigger protective measures such as rate limiting or temporary locks.
• You must keep credentials confidential, secure your devices, and notify us immediately of suspected unauthorised use of the account.

Operational measures

• Staff receive security and data protection training.
• Access to personal data is restricted based on role and logged for audit purposes.
• We review security controls regularly to keep pace with legal and industry standards.