Live chat is the fastest way to reach the support team.

Use Maximum Casino live support for real-time help at any hour.

• How to start: log in on the website or app, tap Help, then Live Chat. If locked out, open the website login page and use the chat widget in the bottom right.
• Best for: login issues, KYC and document checks, deposits not showing, withdrawal status, bet settlement questions, bonus rules, game outages, safer gambling tools.
• Hours and language: available 24/7 in English for UK players.
• Response times: first reply in 30–60 seconds. Most chats finish in 5–15 minutes.
• Tips for faster help:
  • Have username, registered name, and date of birth ready.
  • Describe the issue in one sentence first, then add details.
  • Share screenshots of errors or receipts when asked.
  • Keep the chat open until you receive a case ID.
  • Do not share your full password or full card number.
• 24/7 helpline: live chat functions as the 24/7 helpline. Connect anytime.

Email is best for detailed questions, attachments, and follow-ups.

It creates a written trail that customer service can track.

• Where to email:
  • General support email: [email protected]
  • Payments and withdrawals: [email protected]
  • Verification and KYC: [email protected]
  • Complaints and escalations: [email protected]
• Best for: complex account reviews, document submissions, payment disputes, formal complaints, responsible gambling requests that need records.
• How to write:
  • Subject example: “Deposit pending – Username [your username] – 12 Mar 14:20”
  • Include your full name, username, DOB, postcode, device, browser or app version, and timestamps.
  • Attach JPG, PNG, or PDF files. Keep each file under 10 MB.
• Response times: 2–12 hours for most queries. Up to 24 hours during peak periods.
• Tips for quicker answers:
  • One issue per email and keep the subject clear.
  • Add screenshots of errors and payment receipts.
  • Reply on the same thread and keep the ticket ID in the subject.

Prefer to speak to someone? Call the helpline for direct assistance.

Use the Maximum Casino helpline number for urgent account problems and sensitive payment questions.

• Numbers and hours:
  • UK free number: 0800 000 000
  • From abroad: +44 20 0000 0000 (standard rates)
  • Hours: 08:00–00:00 UK time, 7 days a week
• Best for: account lockouts when email is unavailable, urgent payment holds, accessibility support, responsible gambling requests, or when a quick call suits you better.
• What to expect: a short IVR menu, then a support agent. Calls may be recorded for training and verification.
• Wait and resolution times: typical wait 1–3 minutes. Many issues are resolved during the call in 5–15 minutes.
• Tips to speed things up:
  • Have your username, postcode, and date of birth ready for security checks.
  • Call during off-peak times such as early morning or late evening.
  • If queues are long, request a callback in the Help section of the website or app.
  • Never share your full password or full card details over the phone.

Messaging is convenient for quick questions and status checks.

The Maximum Casino support team monitors these channels during business hours.

• Platforms and contacts:
  • WhatsApp: start a secure chat via wa.me/44XXXXXXXXXX from your mobile.
  • Telegram: t.me/MaximumCasinoSupport
  • Facebook Messenger: m.me/MaximumCasinoUK
  • X (Twitter): send a DM to @MaximumCasinoUK
• Best for: simple questions, outage updates, verifying promotions, link checks, or when you cannot access email.
• Hours: monitored daily 08:00–00:00 UK time.
• Response times: usually 15–60 minutes. For private account fixes, agents may move you to live chat or email.
• Tips for effective contact:
  • Do not post personal data in public replies. Use DMs.
  • Share your username and a short summary. Add screenshots if needed.
  • For payments or identity checks, switch to live chat or email for security.

Get specialised technical support for game, app, or payment errors.

This team focuses on fixes that need logs and troubleshooting.

• How to reach technical support:
  • Live Chat: ask to be routed to Technical Support.
  • Email: [email protected] for game support requests, app issues, and payment error codes.
• Issues handled: login loops, 2FA not working, game not loading, crashes or lag, deposit failures, stuck withdrawals, geolocation errors, app install or update problems.
• Response and resolution times: first response in chat within 1 minute, email in 2–6 hours. Simple fixes 10–30 minutes. Complex cases 24–72 hours.
• What to include for faster fixes:
  • Device model, OS version, browser or app version.
  • Game title, provider, and round or transaction ID.
  • Exact error message and time it happened.
  • Steps to reproduce and screenshots or screen recordings.
  • Payment method used and last 4 digits of the card or wallet ID when relevant.
• Quick checks you can try:
  • Update the app or browser and clear cache.
  • Try mobile data and Wi‑Fi, or a different browser.
  • Reopen the game and check the website status page.

High-tier players can access VIP and priority support.

Maximum Casino customer service offers a dedicated line and inbox for eligible accounts.

• How to access:
  • Priority Live Chat: log in and open Help, then select VIP Priority.
  • VIP email: [email protected]
  • Direct phone line: 0800 111 111 (UK) during 08:00–00:00 UK time.
  • Personal manager: request a call in the VIP area of the website.
• Who qualifies: invited or high-tier players based on recent activity and responsible play review. You can ask for a review via live chat.
• What gets priority: high-value payment reviews, account changes, travel limits for geolocation, tailored safer gambling settings, and time-sensitive events.
• Response times: priority chat connects in under 30 seconds. Email replies in 1–2 hours during service hours.
• Tips to get the most value:
  • Keep VIP communications on the dedicated channels for fastest routing.
  • Schedule call-backs before events or large withdrawals.
  • Ensure notifications are enabled in the app so you do not miss updates.